Refund policy

Please read the below terms and conditions before opening a returns request. To open a returns request please email sales@sasautocustoms.co.uk

 We hope you will be delighted with your product purchased online from www.trusttubular.co.uk, however we understand that sometimes you may wish to return your product. Please find below details of our returns policy:

1. To return a product you must notify us within 14 days of receiving it, this can be done by simply logging into your account, view the order using the Complete Orders link under the My Account menu and click the Return Item(s) button. After notifying us, you will have a further 14 days to return the goods. If you request a return after 14 days of you receiving the order, or we receive the goods back outside of the following 14 days of you notifying us, we reserve the right to refuse the return OR charge up to a 20% restocking fee to cover card fees, time and packing costs.
2. If you are returning an item that as been delivered within the chosen shipping method timescales, the maximum refund on shipping is equal to our cheapest available service. Extra costs for all express and premium shipping options will not be refunded. If you paid extra for goods to be delivered at a certain time and they arrived later than this (check our shipping terms above for service timescales), the maximum refund on shipping is equal to the cost of the express/dedicated delivery you chose at the time of ordering.
3. Custom made or special order items can only be returned for a full refund if faulty / misdescribed. If they are returned for any other reason, we reserve the right to decline the return or if accepted, they may be subject to a 25% restocking fee. Orders placed by customers with 'Trade' or 'Dealer' discounts applied to their accounts are not governed by distance selling regulations. Consequently, we reserve the right to refuse returns or to provide refunds exclusively in the form of store credit.
4. Any kit ordered with coloured silicones (anything other than black),  products not listed on our website and items personalised as requested by the customer are considered 'custom made' and therefore cannot be returned under the distance selling regulations.
5. Regardless of the return reason, the buyer is responsible for return postage. On unwanted items, the buyer is also responsible for the initial postage cost. If postage costs are agreed to be covered by Trust the maximum value paid will be equal to the initial shipping cost on the order.
6. It is recommend that you return the items in the original packaging, as you will need to make sure it is packaged in a way that means it doesn't get damaged. If an item is damaged during its return due to careless or unsatisfactory packaging, we reserve the right to charge or reduce your refund if the value of the item has been reduced. If the item is damaged beyond repair or unusable, this charge could be up to the full value of the item(s) that are damaged.
7. Most electrical items will be sent with a security seal on the packing, if this seal is broken we reserve the right to decline the return.
8. Any products modified or altered after delivery also cannot be returned under the distance selling regulations.
9. We will notify you via email of your refund once we've received and processed the returned item. Unwanted items must be unused and in the condition they were sent. We may also charge a restocking fee. This is to prevent customers from ordering parts 'just in case' they need them. If products are not unused or in good condition, we reserve the right to withhold all or part of the refund payment. This does not affect your statutory rights.
10. Upon receipt of the product we will check the content to ensure all parts have been returned and if so, we will authorise a credit to the account used to make the purchase. We aim to credit your account within 10 days of the product return.
11. Where a part is missing we will contact you and advise of the charge for any missing element. We will then credit your account minus the charge. You may return the missing part however the cost of postage will be at your expense.
12. If the product has been misused or not assembled in the proper manner, we reserve the right to withhold all or part of the refund payment. This does not affect your statutory rights.
13. Over-the-Counter Purchases: Please note that items purchased over the counter at our physical location are not subject to the same distance selling regulations applicable to online purchases. Consequently, we are not legally required to offer a refund for such items if the customer;

Your rights under the Distance Selling Regulations are not affected by this returns policy.

If you receive a part that is incorrect, faulty or not fit for purpose, we reserve the right to take a deposit payment (up to the full value of the item) prior to sending out any replacement parts. The deposit will be refunded in full upon return of the incorrect, faulty or not fit for purpose part, unless the item needs to be returned to the manufacturer for a warranty inspection / report.

Alternatively the incorrect, faulty or not fit for purpose part can be collected by our courier. Failed collections will be charged at £10 + VAT.

Trust will not be liable for any consequential losses due to any faulty or incorrect parts received.

All Genuine and OEM Parts carry a minimum of 1 Year Warranty (2 Years in some cases) when fitted in a standard car. With most manufacturers, any performance enhancing modifications will void the warranty on those parts.

For any aftermarket / upgrade parts the warranty lies with the manufacturer and in most cases there is no warranty other than for manufacturing defects.

In ALL cases the warranty is limited to REPLACEMENT, or REPAIR by the Company. The warranty does not cover the cost of labour at a garages or workshops other than those operated by the Company. We are not liable for any, inconvenience or any other costs which may arise from the parts supplied.

In all warranty cases, the manufacturer and Trust are not liable for any labour cost claims or consequential losses as a result of a failure of any part.

In the event of a warranty claim, we will require the item to inspect or to send to the manufacturer to follow their claims procedure. If you require a replacement item to ensure your vehicle is not off the road for a prolonged period, we reserve the right to charge for the replacement item. Upon a successful claim, this charge would be refunded. If the claim is not upheld, we will return your items to you in the condition they were sent and no refund will be made.

Exclusions

Damage caused by your failure to take all reasonable steps to prevent mechanical damage from occurring, for example, taking appropriate action in the event of warning lights appearing.

Damage or defects caused by not having the vehicle serviced in accordance with the manufacturer's / Trust's recommendations.

Damage or defects caused by improper use of the vehicle, Accident damage, neglect, or use of the vehicle for motorsport activities.

Any parts not supplied by Trust are exempt from any guarantee or warranty provided by the company. If a part supplied by the customer develops a fault or defect then the customer shall be liable for any removal or reinstallation costs.